P2PChat Terms of Use
These terms set out the rules for using P2PChat: who may use the service, how the non-custodial wallet works, what is not allowed, and who is responsible for what.
1Who we are and what these terms cover
P2PChat is operated by Private Company «Mervey Ltd.» («Mervey», «we», «us»), registered at the Astana International Financial Centre, Republic of Kazakhstan.
These terms govern your use of the P2PChat mobile application for iOS and Android, the browser extension, the website and related services (together, the «service»).
By creating an account or otherwise using the service, you accept these terms. If you do not accept them, do not use the service.
2Who may use P2PChat
You may use the service only if you are at least 18 years old and have the legal capacity to enter into a binding agreement.
- use the service for yourself, and not on behalf of another person without their authority;
- you must not be located in, or a resident of, a country or territory subject to comprehensive sanctions, and you must not appear on an applicable sanctions list;
- you are responsible for checking that using a crypto wallet and a messenger is lawful where you are;
- we may refuse or end access where the law requires it or where these conditions are not met.
3Your account
An account is created on your device. Neither a phone number nor an email address is required to register.
Access is protected by a PIN and, if you enable it, by biometrics. Keep your device, your PIN and your recovery phrase secure: whoever obtains them controls the account and the wallet.
You are responsible for everything done through your account. Write to [email protected] if you believe someone else has gained access to it.
4Your wallet is non-custodial
The wallet is non-custodial. Your recovery phrase and private keys are generated on your device and are never sent to us. We do not hold your assets, we cannot move, freeze or recover them, and we never act as your custodian, broker or exchange.
You alone are responsible for keeping your recovery phrase. If you lose it and have no backup, access to the funds is lost permanently — for everyone, including us.
If you save an encrypted backup to iCloud or Google Drive, you also choose the password that protects it. We never receive that password and cannot recover the backup without it.
5Transactions, networks and fees
Transactions are executed on public blockchain networks. Once a transaction has been broadcast it cannot be recalled, reversed or cancelled — neither by you nor by us.
You are responsible for the details you enter: the recipient address, the network, the asset and the amount. Assets sent to a wrong address or over a wrong network are normally unrecoverable.
Network fees are set by the network, not by us. Where we charge a service fee for an operation, it is shown before you confirm it.
Confirmation times, network availability and the rates quoted by exchange providers are outside our control. A quoted rate is indicative until the operation is confirmed.
6Compliance checks and restrictions
Transactions may be screened automatically for anti-money-laundering (AML) and sanctions risk before they are executed.
Where the law requires it, or where an operation or an account presents a clear risk of fraud or of unlawful activity, we may delay or refuse the operation, request additional information, restrict functions or block the account.
We may disclose information to regulators and law-enforcement authorities where the law requires it. What we hold, and for how long, is set out in the privacy policy.
7Identity verification and merchant status
Identity verification (KYC) is optional for basic use of the service and can be skipped during registration. Some functions and limits become available only after verification.
Verification is carried out by a separate provider. You are responsible for the accuracy of the documents and information you submit; submitting another person’s documents or forged documents ends your access.
Where merchant status is offered, its requirements are shown in the app at the moment you apply for it. We may withdraw the status if those requirements stop being met.
8Rules for messages, calls and content
You are responsible for what you send through the messenger. Chats are not end-to-end encrypted — the technical detail is in the privacy policy.
The following is not allowed:
- unlawful content, and content that promotes or organises unlawful activity;
- fraud, phishing, and impersonation of another person, of a company or of P2PChat support;
- requests for another user’s recovery phrase, private key or PIN, under any pretext;
- spam, mass unsolicited messaging and automated distribution;
- malware, and links intended to compromise another user’s device or wallet;
- threats, harassment and incitement to hatred or violence;
- sexual content involving minors, and any content that exploits or endangers a child;
- publication of another person’s private data without their consent.
9Deals between users
P2PChat lets users find one another and communicate. Where you agree a deal with another user, that agreement is between the two of you: we are not a party to it, we do not guarantee that the other side will perform, and we do not act as a broker, dealer or exchange in it.
Where the app provides tools for a deal, the conditions of those tools are shown in the app at the moment you use them and apply in addition to these terms.
Check who you are dealing with. A counterparty’s rating, verification status or history is information, not a guarantee.
10Third-party services
Parts of the service depend on providers we do not control: identity verification, push notification delivery by Apple and Google, cloud backups in iCloud and Google Drive, exchange providers and blockchain infrastructure.
Their own terms and privacy policies apply to what they do. We are not responsible for their availability, and an interruption on their side may interrupt the corresponding function of P2PChat.
11Prohibited use
In addition to the content rules above, you must not:
- use the service for money laundering, terrorist financing, sanctions evasion or any other unlawful purpose;
- circumvent, or attempt to circumvent, security controls, verification, limits or a block;
- access the service by automated means, scrape it, or place unreasonable load on it;
- decompile, reverse-engineer or modify the applications, except where the law expressly permits it;
- resell the service or provide it commercially to third parties without our written consent;
- create a new account in order to replace a blocked one.
12Suspension and termination
We may suspend or terminate access — in whole or in part — where these terms are broken, where the law or a regulator requires it, or where there is a clear risk to other users, to us or to the security of the service.
Where it is possible and lawful to do so, we tell you the reason. A block does not affect your funds: they remain on the blockchain, controlled by your recovery phrase, and the wallet can be restored in any compatible application.
You may stop using the service at any time and delete your account — in the app, or through our account deletion page, which works without the app.
13Intellectual property
The applications, the website, their design, code, trade marks and content belong to Mervey Ltd. or to our licensors. We grant you a personal, non-exclusive, non-transferable and revocable right to use the service for its intended purpose.
Content you create remains yours. You grant us only the rights we need in order to store it, transmit it and display it to the recipients you choose.
The cryptographic protocol specification is published separately and does not change the ownership of the software.
14No financial or investment advice
Nothing in the service is financial, investment, tax or legal advice, and nothing in it is a recommendation to acquire or dispose of any asset.
Crypto-asset prices are volatile and the value of an asset can fall to zero. You make your own decisions and bear their consequences.
15Disclaimers and limitation of liability
The service is provided «as is» and «as available». We do not warrant uninterrupted or error-free operation, and we do not warrant the accuracy of rates, balances or other data obtained from external sources.
To the extent permitted by law, we are not liable for loss of profit, loss of data, or indirect or consequential loss, nor for loss caused by the loss or disclosure of your recovery phrase, private key or PIN, by a transaction sent to a wrong address or network, by the acts of another user, or by a failure of a blockchain network or a third-party provider.
Nothing in these terms excludes liability that cannot be excluded under applicable law.
16Changes to these terms
We may update these terms as the product and the law change. The current version is always published on this page together with the date it was updated.
Where a change is material, we notify you in the app or through another available channel. Continuing to use the service after a change takes effect means you accept the updated terms.
17Governing law and disputes
These terms are governed by the law of the Astana International Financial Centre (AIFC), Republic of Kazakhstan.
If a dispute arises, write to us at [email protected] first — most matters are resolved without a formal procedure. Disputes that cannot be resolved that way are subject to the AIFC Court, unless a mandatory rule of your country of residence gives you the right to another forum.
18Contact
Questions about these terms, abuse reports and legal notices: [email protected].
Operator: Private Company «Mervey Ltd.», Astana International Financial Centre, 010000, Astana, Esil district, 29 Alikhan Bokeikhan, office 42.